We get recognized for “unwavering commitment to customer service”
National Grid received the Edison Electric Institute’s “Emergency Recovery Award” and “Emergency Assistance Award” for our outstanding power restoration efforts on behalf of our customers, and for assisting the recovery efforts of neighboring utilities impacted by severe weather in the summer of 2015.
The “Emergency Recovery Award” recognized our exemplary efforts to restore power to our customers in the wake of the intense, hyperlocal weather event in Rhode Island on August 4. Dangerous conditions generated approximately 121,000 peak outages. Employees and contractors worked around the clock to safely and quickly restore service. Despite extensive damage and hazardous conditions, our crews were able to achieve full restoration within four days of the storm.
The “Emergency Assistance Award” was for the extent to which we helped other utilities restore service after several severe summer storms struck the central Northeast in June and August. In each case, we made crews available to respond to calls for aid from New York, Pennsylvania, New Jersey, and Connecticut. Employees and contractors devoted nearly 21,000 worker-hours to recovery activities. In responding to these severe weather events, crews faced dangerous and difficult conditions as they assisted with recovery efforts.
“Our first priority is to restore power to customers as quickly and as safely as possible, and we are honored to receive these awards in recognition of our efforts,” said John Bruckner, Sr. Vice President, Operations & Engineering. “I’m so proud of the round-the-clock dedication our workers demonstrate during severe weather events.”
“The dedicated crews from National Grid are truly deserving of this recognition for their tremendous work to restore service and lend assistance to neighboring utilities,” said EEI president Tom Kuhn. “National Grid’s restoration efforts and assistance to neighboring utilities in the face of dangerous conditions are truly representative of our industry’s unwavering commitment to customer service and mutual assistance.”
The awards are presented twice annually to EEI member companies to recognize their extraordinary efforts to restore power to customers, and for assisting other utilities after service disruptions caused by severe weather conditions or other natural events. The winners were chosen by a panel of judges following a nomination process, and the awards were presented this week during EEI’s January CEO and Board of Directors meeting in Scottsdale, Arizona.
EEI is the association that represents all U.S. investor-owned electric companies. Its members provide electricity for 220 million Americans, operate in all 50 states and the District of Columbia, and directly employ more than 500,000 workers. EEI has 70 international electric companies as Affiliate Members and 270 industry suppliers and related organizations as Associate Members.