Seeing National Grid Through A Child’s Eyes

For 12 years, I worked at Hasbro, the toy and game company behind brands like Transformers and Monopoly. In the eyes of my three boys, I was a “cool” mom. After all, they all got to be “toy testers” and sample and keep new toys and games before they hit the market in exchange for their feedback.

So, it was a big surprise, especially to my oldest when I decided to leave Hasbro for a job at National Grid. At five years old, my son Jack couldn’t understand why I would want to leave and frankly just didn’t accept it. He still told people that I worked at Hasbro.

Though, eventually the excitement of big trucks, lot of big trucks, won him over and now he is proud to tell people that his mom works at National Grid. That excitement reached a whole new level on the day “when mommy’s work came to our house.”

A few months ago, we needed our indoor gas meter replaced. It was old and the signal was no longer transmitting, meaning that our gas bills were likely inaccurate. After getting home from a really busy day at work, I switched gears from employee to customer. Honestly, all I really wanted to do was unwind from the day versus having one more thing added to my to do list. Of course, all that changed when I saw my kids’ enthusiasm.

You would’ve thought Santa was paying a special visit to our house. My two older boys, ages 3 and 5, jumped up and down in excitement. They couldn’t wait for National Grid to arrive. They even drew pictures. They didn’t understand the gas side of the business, so instead they drew big trucks, overhead wires and people fixing them. Then, all of the questions started. Fortunately for me, Juan Amado, a National Grid meter service technician, soon arrived and then he became the center of their attention.

National Grid meter service technician Juan Amado with 5-year-old Jack Masse.

National Grid meter service technician Juan
Amado with 5-year-old Jack Masse.

In true National Grid fashion, Juan showcased his professionalism, knowledge and his good nature with children. He quickly went to work, all the while answering their questions and explaining to them what he was doing and why. Their questions kept up, and he answered every one with a smile on his face, while efficiently doing his job.

Thousands of National Grid employees interact with the public every day, in their neighborhoods and directly in people’s homes. Our Line of Sight framework, of which Elevate 2015 is part of, talks about WHAT we do and HOW we do it as being equally important.

Juan showcased how he is living up to our Line of Sight and Elevate 2015 ambitions every day. He is one of thousands of workers exemplifying National Grid’s commitment of “Here With You. Here For You.”

Thank you Juan! My son now likes to tell people I work for National Grid. Though, to him, I climb poles and fix wires. I will save explaining to him what I really do for another day.

Written by Darlene Masse

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