Police, Fire and Emergency workers learn from us

employees-trade-showPolice, fire and emergency workers are often the first to respond to gas and electric incidents that take place in our communities. Coordination between these first responders and National Grid is critical to protect public safety and to make sure gas and electric systems are running smoothly for our customers.

That’s why our Massachusetts Community and Customer Managers took the time to organize an Emergency Preparedness Trade Show at the Northborough Service Center on May 6, 2015 so that police, fire and emergency management personnel could learn about our operations and understand best practices in gas and electrical emergency response.

Attendees toured the facility, which houses our regional control center for gas and electric transmission and distribution. They then had had a chance to visit a “trade show” of booths that our teams set-up to provide information on National Grid initiatives like our Weather Bug projects, Grid Modernization, Damage Assessment, forestry and distributed generation services.

Mobile Emergency Ops CenterAs participants entered and exited the building they toured our new Mobile Emergency Operations Center (the very first time it was on display!) and had a chance to view a “Live Line” demonstration.

The day was not only a learning opportunity for our Central and Western police and fire officials, but also a chance for our own employees from different areas of the company to connect with one another and to better understand how to collaborate on the ground during times of emergency response.

Live line demo“We were really pleased with the level of engagement that we saw,” said Director of Customer and Community Management, Aleta Fazzone. “These events help us to improve communication and coordination, so that we are able to respond more efficiently during emergencies. It was an excellent opportunity for all involved to think ahead about the role we all play in keeping our customers, communities and employees safe, especially during major events.”

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