National Grid Shares Carbon Monoxide Safety Reminders

carbon-monoxide21This is an official news release.

SYRACUSE, N.Y. – With the warm weather of summer changing to cooler temperatures in the fall it is a sure sign it may be time to adjust the thermostat to keep your home warm and comfortable. National Grid is reminding customers to take proper safety precautions now to prepare you and your family, and keep you safe from the threat of carbon monoxide poisoning in the winter months ahead.

“The safety of our customers is the top priority for National Grid,” said Ken Daly, President of National Grid in New York. “We urge our customers to be proactive by checking their furnaces and to begin preparing for the winter heating season right now. Taking the necessary steps now to install fire alarms and CO detectors will help to ensure their homes are safe.”

Carbon monoxide (CO) is an invisible, odorless gas that can be deadly if left undetected. When fuels such as natural gas, butane, propane, wood, coal, heating oil, kerosene and gasoline don’t burn completely, they can release carbon monoxide into the air. Common sources of carbon monoxide include malfunctioning forced-air furnaces, kerosene space heaters, natural gas ranges, wood stoves, fireplaces and motor vehicle engines. During the heating season, windows and doors tend to remain tightly shut, sealing out fresh air. This creates the potential for carbon monoxide to build up over time.

The symptoms of carbon monoxide poisoning are similar to those of the flu. Depending on the amount of carbon monoxide in the air and length of exposure, symptoms may include headaches, weakness, confusion, chest tightness, skin redness, dizziness, nausea, sleepiness, fluttering of the heart or loss of muscle control.

If you suspect carbon monoxide is present in your home, go outside immediately and call 911. Next, call National Grid’s gas emergency contact number at 1-800-892-2345. Do not return to your home until the carbon monoxide source is found.



National Grid shares the following safety reminders with its customers to help identify and prevent carbon monoxide poisoning:

Install government-approved home carbon monoxide detectors on every floor of your home.

Schedule a licensed, professional heating contractor to annually check your heating system. It’s not too late to call for this season, if you haven’t already done so.

Check chimneys or flues for debris, bird nests, or other blockages and have them cleaned periodically.

Be sure space heaters and wood stoves are in good condition, have adequate ventilation and are used in strict compliance with the manufacturer’s instructions.

Never use a gas range for heating, or burn coal or charcoal in an enclosed space.

If you use a back-up generator to supply power during an outage, always be sure to operate it outdoors.

Be mindful that early snowfalls could block vents for furnaces or hot-water heaters causing CO to back up into a building, resulting in carbon monoxide poisoning for those inside.

Know that open windows do not provide sufficient ventilation to safely operate a generator indoors.


National Grid will respond immediately to all carbon-monoxide related calls for all natural gas customers within its service area – even if you purchase natural gas from an alternative gas supplier or marketer. However, please always call 911 first.


While you have home safety in mind, also consider the following tips:

Confirm that you have working smoke detectors in every bedroom to ensure you “hear the beep where you sleep” in the event of a fire.

If you smell gas, (the odor is similar to rotten eggs), leave immediately and take others with you. Once you’re safe, call 911 or National Grid at 1-800-892-2345 right away. Don’t light a match or smoke, turn appliances on or off (including flashlights), use a telephone or start a car. Doing so can produce sparks that might cause the gas to ignite. Remember: Smell gas. Act fast.

Always dial 811 two to ten days before digging or excavating on your property. After you call, utility companies will mark the approximate locations of their lines at no charge to you. Whether you’re planting a shrub or installing a deck, every job requires a call to 811 – it’s the law. 


For additional safety information, visit:



About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity and natural gas delivery company that connects nearly 7 million customers to vital energy sources through its networks in New York, Massachusetts and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.

Through its U.S. Connect21 strategy, National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Connect21 is vital to our communities’ long-term economic and environmental health and aligns with regulatory initiatives in New York (REV: Reforming the Energy Vision) and Massachusetts (Grid Modernization).

For more information please visit our website:, or our Connecting website. You can also follow us on Twitter, watch us on You Tube, like us on Facebook and find our photos on Instagram.


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