National Grid Restores Service to more than 90 Percent of Upstate Customers Impacted by Saturday Evening’s Severe Storms

This article is an official National Grid News Release.

A National Grid field force of close to 1,000 workers continues to remove trees, replace poles, repair damage and restore power to customers impacted by the powerful thunderstorms and high winds that travelled from western New York through eastern New York last night. Workers made significant progress overnight and today, restoring service to more than 90,000 of the nearly 100,000 customers affected by the extensive tree and equipment damage caused by the storm. 

Damaged pole in Pine Lake, NY

Damaged pole in Pine Lake, NY

This evening and into tomorrow crews remain focused on restoring power to customers in areas where the damage was particularly severe, including fewer than 500 customers in the Syracuse and Mohawk Valley areas and approximately 9,000 customers in the Capital Region. National Grid expects to restore service to the majority of those customers by late tonight, though restoration for some customers in the hardest-hit areas in eastern New York likely will continue into Monday. The restoration estimates are based on current weather conditions and are subject to change if additional storms occur. 

“We are very grateful for the tremendous cooperation we received from our customers, emergency responders, municipal officials and so many others, including those whose homes and businesses were directly affected by the storm,” said Ken Daly, National Grid’s New York president. “There is work still to be done and our focus remains on restoring service to all customers as quickly and safely as possible.”

Daly stressed that safety for the public, emergency responders and restoration crews remains a priority, especially in light of the severe damage done to trees, poles, wires and other equipment.

“We’re asking customers to remain aware of potential safety hazards such as damaged trees, particularly broken limbs that haven’t yet fallen to the ground.  We also ask that drivers use extreme caution as they approach work areas, to ensure the safety of utility and other storm-response personnel.”

Additional Electric Safety Reminders

  • Never touch downed power lines, and always assume that any fallen lines are live electricity wires. Immediately report them to National Grid at 1-800-867-5222.
  • Generators used to supply power during an outage must be operated outdoors. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker located in the electric service panel box. Failure to do this could jeopardize crew safety.
  • Customers who depend on electricity-powered life support equipment, such as a respirator, should register as a life support customer  with National Grid by calling the company’s Customer Service Center at 1-800-642-4272.

For detailed information on post-storm safety, visit the Outage Central section at  Click here for a video on how National Grid restores power after a major storm.

About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity and natural gas delivery company that connects nearly 7 million customers to vital energy sources through its networks in New York, Massachusetts and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.

Through its U.S. Connect21 strategy, National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Connect21 is vital to our communities’ long-term economic and environmental health and aligns with regulatory initiatives in New York (REV: Reforming the Energy Vision) and Massachusetts (Grid Modernization.)

For more information please visit our website:, or our Connecting website. You can also follow us on Twitter, watch us on You Tube, Friend us on Facebook and find our photos on Instagram.


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