Eyes in the Field: National Grid’s First Responder App
On Friday, November 18, 2016, National Grid held two media events to unveil its new First Responder App. The launch of the app, available for smartphones and tablets, will give first responders in New England the ability to report emergency situations involving the National Grid’s gas and electric infrastructure. The company is the first in the U.S. to utilize the new application.
The First Responder app allows pre-authorized police and fire officials to take photographs of damage to infrastructure and send a report. The report is then directed to the appropriate local National Grid operations supervisors, all with the touch of a few buttons. It will allow operations employees the opportunity to better assess the situation before a crew is dispatched to the incident, as emergency responders send photos in real-time.
Currently, police and fire departments report field incidents by calling in reports to a dedicated line at National Grid. With the First Responder App, they will now augment that process by snapping a geographically-targeted photo to supplement the call.
Over 500 first responders in Massachusetts and Rhode Island have already signed up for the app and interest continues to grow.