Engaging with customers and community at the ‘Sustainability Hub’

In the lead-up to this year’s Chairman’s Awards ceremony in London on 23 June, we are interviewing our finalists to find out more about their projects and what it means to them to reach the final.

The awards recognise and celebrate the efforts of employees who have gone above and beyond their day jobs.

The second finalist in the ‘Community Contribution’ category is also from the US – the National Grid Sustainability Hub.

Our community contribution finalists demonstrated an outstanding contribution that has resulted in; a positive impact on the local community, an improved reputation for National Grid, or have provided an opportunity for personal development through volunteering.

Engaging-with-customers-and-community-at-the-_Sustainability-Hub_---1-JunNational Grid Sustainability Hub

Carlos Nouel, Director, Alliance Vendor Strategy

What can you tell us about your project?

The Sustainability Hub is a 2200 square-foot interactive space in our smart grid pilot area in Worcester, Massachusetts. The hub is the first of its kind in New England and is widely viewed as a national model. It demonstrates new ways to engage with customers and the community, and provides them with hands-on education about smart grid technologies, energy efficiency and renewable energy under one roof.

What does it mean to reach the final of the Chairman’s Awards?

It’s a huge honour for the team to be part of this select group. It feels great to be recognised at this level for all the hard work that the team has invested in this project. It’s also great to see that the company values the new ways of doing business and engaging with our customers and communities.

What are you most looking forward to about the ceremony?

It’s an opportunity to share our experience and learning with other groups within the company, but also an opportunity for the team to get new ideas on things that we can do to be better.

Would you like to add anything else?

Visit the Hub’s Facebook page to find out more.

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