Dreams begin at Kingsborough Community College

By Wendy Ladd

Our partnership with Kingsborough Community College’s (KCC) new Customer Experience Management (CXM) Academy focuses on a recently-developed, industry-driven innovative model of education and workforce development. This unique partnership—geared toward ensuring professional and academic equity for students transitioning from community to senior colleges—provides real-world business training to help sustain competitive wages for program participants entering the job market.

The CXM Academy model draws upon Kingsborough’s best resources to prepare eligible students for entry into customer relations positions in New York City. Academy students learn communication skills, business etiquette, and financial literacy. There is also a focus on cultural competency, social networking, customer management technology, labor relations management, and government and policy regulations. Academy cohorts take part in mandatory workshops throughout the semester to help them develop as professionals and prepare for the world of work.

Students completing the Academy gain access to paid employment in one of the ten committed industry/business partnership sites that Kingsborough has developed.

We have hired nine graduates from the first cohort; another 10 hires are scheduled for this fall to work in the Brooklyn Call Center. There are over 100 students currently enrolled in the CXM program.

Have a look at this video to hear from the Academy graduates and from Ken Daly, president of National Grid, New York and past chairman of KCC Foundation.

Read the full CUNY press release here

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