Providing warmth, literally and figuratively

By Tim Rondeau

During the winter months, we New Englanders turn on the heat, grab our hats, socks, and gloves, and brave the cold weather.  However, for many Rhode Island residents, these items are a luxury that they cannot afford.  National Grid’s Customer Care Outreach Team takes this to heart and has focused their efforts on keeping those in need warm this winter.

CCOTIn late December, the team delivered 25 blankets and toiletry bags to the Calvary Center in Woonsocket, benefitting the homeless.  In early January, they returned to the Center to donate 320 pairs of socks and 25 crocheted winter hats.  In addition to the cold weather items, they are planning to donate 46 boxes of Crayons, 86 coloring books, 9 boxes of puzzles, 30 stuffed bears and 144 stuffed animals to Children’s Friend, a Providence-based organization serving vulnerable families and children in Rhode Island.

The team regularly raises money through small fundraisers, selling snack bags and baked goods, and uses the funds to purchase these essential items for the less fortunate.  Established in 2013, the Customer Care Team aims to “improve our community… commit to promote and sponsor events in Shared Services that will positively impact the areas we serve.”

CCOT 3“The success of the Customer Care Outreach team is dependent on the network of volunteers/team members as well as the generosity of National Grid employees,” says analyst Jodi Corbosiero, a lead on the Customer Care Outreach Team. “Together we have been able to build relationships with key organizations in the communities we service as well as to showcase National Grid’s willingness to give back as a responsible corporate leader.”

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