Crews Begin Restoration After Severe Winds Take Down Trees, Power Lines

This is an official release.

BUFFALO, NY – A field force of more than 1,700 service, line and tree workers hit the ground yesterday and continue to work today removing trees, replacing poles, assessing damage and restoring power to customers who lost service after a wind storm with gusts exceeding 70 miles an hour swept across upstate New York Wednesday.

The company has successfully restored power to more than half of the 147,000 upstate customers impacted by the damaging winds. Hardest hit was western New York, where more than 1,100 field workers are focused on assessing damage and restoring power to approximately 71,000 customers who remain without service. The most severe damage was sustained in areas north and east of Buffalo, especially Niagara, Orleans, Genesee and Wyoming counties.

The company is focused on restoring service as quickly and safely as possible and is conducting a thorough damage assessment and analysis so that accurate restorations times can be determined.

“This was a very severe storm that came with extremely high winds and caused extensive damage to our electricity system,” said Melanie Littlejohn, National Grid’s New York vice president. “We remain in close contact with local emergency response teams and local officials as we continue our damage assessment to restoration efforts today.”

National Grid will make dry ice and bottled water available at the following locations today from noon to 5 p.m.:

 

Wrights Corners Fire Company

4043 Lake Ave., Lockport, NY

 

City of Batavia Fire Department

18 Evans Street, Batavia, NY

 

Village Fire Station

80 Owens Rd., Brockport, NY

 

 

Time-Tested Plan Restores Power Quickly

When a power outage occurs in a neighborhood, it may in fact affect thousands of customers. How does National Grid restore service?

National Grid emergency crews follow a time-tested plan to begin restoring service as safely and quickly as conditions allow. Accurate damage surveys, resource assessments and restoration estimates are critical in the preliminary stages of any major weather event. National Grid crews perform damage surveys as soon as possible during and after the weather-related incidents following established safety guidelines. Credible and consistent communication with local public officials and the media is maintained throughout the duration of the restoration effort by in-person updates between National Grid personnel and state and local officials, regular media updates, and updates to Outage Central.

As damage assessments are underway, our crews clear away hazards such as live, downed lines. The clean-up of storm-damaged trees and branches removed from our electric facilities remains the responsibility of the customer or property owner, whether private or municipal.

Next come repairs to main transmission facilities, including towers, poles and high-tension wires that deliver power from generating plants. Recovery work at local

substations is also a high priority, because power flows from transmission lines through substations on its way to you.

Circuits and transformers in neighborhoods and the wires that connect them to your home come next—starting with areas that involve the most customers. While waiting for your power to return, please know that we’re doing everything we can to restore electric service as quickly as possible.

 

Electric Safety

National Grid asks customers to stay alert for electricity service interruptions:

  • Keep National Grid’s power outage reporting number – 1-800-867-5222 – on hand in case needed. In an outage, our customers should call this number immediately to expedite restoration.
  • If you use a generator to supply power during an outage, be sure to only operate it outdoors. Regardless of ventilation, never operate a generator indoors. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
  • Never touch downed power lines; always assume they are carrying live electricity. If you see a downed line, report it immediately to National Grid at 1-800-867-5222 or your local emergency response organization.
  • Keep a number of working flashlights, at least one battery-operated radio and an extra supply of batteries in your home. A radio is a good way to stay informed, as National Grid keeps news media up-to-date on service restoration efforts.
  • In case an outage is prolonged, keep a supply of bottled drinking water handy, along with some canned food and a manual can opener.
  • Our customers who depend on electrically powered life support equipment, such as a respirator should register as a life support customer by calling National Grid’s Customer Service Center at 1-800-642-4272. (In a medical emergency, always dial 911.)

National Grid also advises staying tuned to local media for important announcements from emergency officials about possible evacuations or other emergency procedures. In most areas, information on storm shelter locations is available by calling 211. Also, please check on elderly family members, neighbors and others who may need assistance in a service outage.

Stay Connected

National Grid offers several ways to stay informed and safe – before, during and after a storm:

  • For real-time power outage information, online outage reporting, and in-depth storm safety information, visit the Outage Central section of our website, www.nationalgridus.com. Customers who create an online profile on our website can also sign up for email alerts.
  • To receive text message alerts and updates from National Grid, text the word STORM to NGRID (64743).
  • Online and text alert services can be started and stopped at the customer’s request.
  • Other ways to stay in touch:

Click here for a video on how National Grid restores power after a major storm.

 

About National Grid

 

National Grid (LSE: NG; NYSE: NGG) is an electricity and natural gas delivery company that connects nearly 7 million customers to vital energy sources through its networks in New York, Massachusetts and Rhode Island. It is the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.

Through its U.S. Connect21 strategy, National Grid is transforming its electricity and natural gas networks to support the 21st century digital economy with smarter, cleaner, and more resilient energy solutions. Connect21 is vital to our communities’ long-term economic and environmental health and aligns with regulatory initiatives in New York (REV: Reforming the Energy Vision) and Massachusetts (Grid Modernization.)

For more information please visit our website: www.nationalgridus.com, or our Connecting website. You can also follow us on Twitter, watch us on You Tube, Friend us on Facebook and find our photos on Instagram.

 

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