Supervisors play a critical role on the front line providing important National Grid services to our customers. They provide customer care, drive safety and efficiency and manage the performance of our electric and natural gas crews. National Grid’s Supervisor Enablement initiative is designed to enable supervisors to better manage their day-to-day responsibilities, enhance supervisor leadership skills and attract great people to supervisory roles. The program team, led by Tatiana Roc, is focused on providing increased opportunity for supervisors to engage the crews they manage and meet company objectives while coaching and developing field crews to deliver top quality customer service. We want to create a front line workforce of industry disruptors and innovators who drive performance excellence and provide the industry standard for all utilities.