Take a NY Minute – Our KEDNY-KEDLI rate case agreements

Helping our most vulnerable customers

This article is one of a series that will help create awareness on the major components of our KEDNY/KEDLI rate case agreements.


As a result of rising delivery costs, downstate New York gas customers will see an increase in their bills beginning in 2017. We recognize that many of our customers struggle to make ends meet and that’s why our rate case agreements have provisions in place to protect those most vulnerable.

“Our commitment to programs and services and working proactively to protect our most vulnerable customers is long-standing,” says Kate Granger, National Grid’s Manager of Consumer Advocacy and Low Income. “We’re one of the first utilities to offer programs designed to protect a diverse customer demographic with varying needs. As part of our rate cases, we have in place a comprehensive outreach plan to assist our most vulnerable customers in meeting their energy affordability need.”

Here are some of the ways that we’ll be helping our most vulnerable customers:

  • Low Income Order: A structured, multi-tiered approach will provide monthly discounts to both heating and non-heating customers in New York City and on Long Island who qualify. Customers will pay no more than 6% of their annual income on their energy bill. This will provide larger benefits to those customers who have the most need.
    Through our proposed three-year plan (2017-2019), KEDNY’s current annual budget of $10.4M for low income customers will increase to almost $31.9M by 2019. KEDLI’s current annual budget of $4.8M for low-income customers will increase to almost $5.4M by 2019.
  • File Matching Mechanism – KEDNY will undertake a file match process with the City of New York’s Human Resource Administration (“HRA”) to maximize and identify qualified customers for the Residential Reduced Rate program which will add approximately 91k customers. KEDLI customers in the Rockaway portion of New York City will be identified by the same program.
  • Conversion Rebate Program – Up to 100 customers in both KEDNY and KEDLI’s Residential Reduced Rate programs will be entitled to receive a rebate of up to $7,500 if they convert their homes to natural gas and install efficient heating equipment.
  • Energy Efficiency Programs – The Company has developed a comprehensive Energy Efficiency program for customers which will replace NYSERDA’s EmPower NY program.
  • Increased customer EXPOs – In coordination with our community partners, the Consumer Advocacy program will increase expos that provide our customers facing financial challenges with a means of connecting immediately with the resources they need such as food, housing, medical insurance and the Home Energy Assistance Program (HEAP).
  • Outreach centers – Two new outreach centers will open in MetroTech and Brentwood, Long Island. The MetroTech center will focus on sustainability, managing energy use and gas safety. The Brentwood center will include a new customer walk-in office and facilities for community outreach events.
  • New hires – Two additional consumer advocates will be hired to better serve our low income customers on Long Island.
  • Establishment of Third-Party Payment Centers – KEDNY / KEDLI customers who use an authorized third-party payment center to pay their bills, such as Western Union, will not be assessed the per-transaction fee of $1.25.


KEDNY-KEDLI Rate Case series:

Modernizing our gas system
Leveraging gas operation technologies
Gas safety performance metrics and compliance
Gas expansion and growth
Proposed REV Demonstration Projects in DNY
Enhancing the customer experience
Helping our most vulnerable customers
What’s happening with Economic Development?
Hitting the ground running – our implementation plan


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